FAQs

1. How can I search for a suitable holiday home?

You can search our database to find your ideal cottage. First click in the menu on the country you would like to visit, then choose the number of people and the month you wish to depart, then click 'Display available houses'. This will return houses available for that month, and from here you can narrow down your stay to an exact holiday period. Click once again on 'Display available houses' and you will see a summary of the available houses in your chosen holiday period.

When you find a suitable holiday home, you can click on the house code or on the photo. You can view the house specifications: a description of the house, a review of the specifications in and around the house, country and regional information, price list, the supplementary costs payable on arrival and photos showing the interior, exterior and surroundings.

If you would like to book a holiday home, click here to know how.

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2. How can I search for group accomodation?

Click on the country you are interested in. Our group accommodation starts at 10 people. So you can choose a a large or 'Grand Relais' property by entering 10 in the number of persons box.
Do you want to know more about a group accommodation property? Then click on the house code or photo for more information. You will get a detailed description, some characteristics of the house and its surroundings, a price list, the costs payable on the spot (in local currency) and extra photos of the interior of the house and its surroundings.
Would you like to book a particular group accommodation property? See 'How do I book?'

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3. What can I do if I'm not sure about my choice?

You have found a nice holiday house but you are still hesitating? Do not book on-line, give us a call and ask for an option. The house will be kept for you for a couple of days. This gives you the opportunity to think it over before making a definite booking.

Call us FREE on (00800) 88 088 088 and press the number given on your telephone to select English. You will need to quote the code 'ODC' to the member of staff at the other end.

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4. What about last minute bookings?

On the left hand menu you will find the Last Minute button. If you press the button a list of all last minute houses will appear. Next to the holiday home there is discount information, the discount period and other information.
It is also possible that you have found a cottage by searching the database. If you want to visit that house within 14 days, the only possibility is to place an option.
You will receive an option number instead of a booking number. You will then be asked to contact us by telephone to confirm your booking.

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5. Is it always possible to book on-line?

You have found a nice holiday cottage and you want to book this cottage on-line. You may get a message telling you that the cottage may only be booked by calling or sending an e-mail to our booking partner Euro Relais. This means we must first contact the homeowner to ask for availability.

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6. Why is the holiday cottage I would like to book always occupied?

It may be that a period or length of stay is not displayed as some holiday homes cannot be booked during a certain period or for a certain length of stay. But it may be possible to make an exception ! Therefore, you can always contact us by mail or by phone: we will look for a solution with you!

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7. How do I book?

Once you have found the house of your dreams, you can book it right away! Just follow the instructions below:

Click "I would like to rent this house". To make the booking follow the next 5 steps:

1. Enter your personal data
2. Enter your booking data
3. Read and accept the booking conditions
4. "Definite confirmation of your booking"
5. The last screen tells you of "What happens next..."

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8. What happens after I have booked?

Once you have made your booking on-line, you will receive two contracts through the post within a few days. One of them has to be signed and sent back to our booking partner 'Euro Relais'.

Remember that you can only pay by credit card. If you book more than 6 weeks before departure date, the first payment will be 30% of the the total amount, 6 weeks before departure the other 70% will be taken from the credit card. If you depart within 6 weeks after booking the total amount has to be paid directly. After receiving your payment, we will send you your holiday tickets and travel directions. Of course you can check your booking information any time.

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9. Can I check my booking on-line?

If you want to check your booking details (the house description and photos) or want to know the state of your payments, go to our booking checker page. Then fill in your customer and booking numbers.

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10. How do I cancel a booking?

Before cancelling, please read the terms and procedures in our Bookings conditions. Cancelling does entail cancellation charges.

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11. Do I have to pay a deposit for the house?

Unless otherwise stated on your residence-ticket your must collect the house keys between 16.00 and 18.00 hours on the due date of arrival. Unless
otherwise stated, you will be required to vacate the accommodation on the departure date between 10.00 and 12.00 hours. (Sundays 20.00 hours).

On arrival, you are asked to pay the owner a deposit. The amount of this deposit varies, every accommodation has it's own deposit amount, this can vary from 10 euro to 200 euro depending on the type of accommodation. This deposit will be repaid to you on your departure or it will be transferred
within 30 days to your bank account. In the case of the latter, you need to give your bank account number to the caretaker/owner.
The deposit is purely for small damages in the house, costs for braking a glass for example can be taken from the deposit by the owner.

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12. Are there any other costs?

The prices stated in the website are, rental prices EXCLUDING booking costs and insurance premiums. There are other service costs to be paid on location such as energy costs, cleaning costs, costs for pets and, where applicable, tourist tax.

Due to the large variety of holiday homes and the method of calculation of the extra costs, it has not been possible for us to publish rental prices including all of these costs in their price list.

However, whilst placing a telephone booking, both the rental price and all extra costs can be discussed to give you clarity as to the total price
of your holiday before placing your booking. By the same token, all of these costs are included in the rental agreement.

Cancellation and damage insurance is a total of respectively 5% en 1% of the rental sum (including insurance tax). Damage insurance (1% of the
rental sum) is compulsory.

Call us FREE on (00800) 88 088 088 for help. You will need to quote the code 'ODC' to the member of staff at the other end.

13. What should I do if I have any problems on my vacation?

We are available at our SOS telephone service, 24 hours a day in case of emergency during your stay. The SOS phone number is given on your holiday ticket.

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14. What do I do if I have complaints about the holiday home?

We do everything possible to make your holiday memorable. If there be something you are not satisfied with, please let us know immediately so that we can take action to put it right.
Afterwards, send a letter clearly describing your problem to our after-sales service. We will handle it as quickly as possible.

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15. Where can I find information on outdoor activities or catering?

If you have any special requirements regarding your holiday home, such as: catering, outdoor activities, rental of audio-visual equipment, please contact us, at least 3 weeks prior to your leaving, so we can meet your needs.

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16. Where can I find the Terms and Conditions?

Please click here.

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17. Where can I send my comments or questions?

If you have any questions or comments, please go to the contact page.

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